Exchange and Returns Policy
Refund Policy
At Crafstones, we take pride in delivering premium quality Mosque Art crafted with precision and care. Our commitment is to provide you with products that meet or exceed your expectations. Due to the nature of our business and the customized nature of our products, we regret to inform you that we do not offer refunds.
Non-Refundable Policy: All sales at Crafstones are final, and we do not accept returns or provide refunds. Each art is made to order, often with personalized details, making it challenging to restock or resell returned items.
Quality Assurance: We understand the importance of customer satisfaction, and we are dedicated to maintaining the highest standards of craftsmanship. In the unlikely event that your product arrives damaged or defective, please contact our customer support team within 1 day of receiving your order. We will work promptly to address the issue and find a satisfactory resolution.
Cancellation Policy: As our products are made to order, cancellations are only accepted within 24 hours of placing your order. After this timeframe, production begins, and cancellations cannot be accommodated.
Contact Us: If you encounter any issues with your order, or if there are concerns regarding the quality of your cushions, please reach out to our customer support team at [Click Here]. We are here to assist you and ensure that you have a positive experience with our products.
While we do not offer refunds, we are committed to addressing any concerns or issues to the best of our ability. Thank you for choosing Crafstones, and we appreciate your understanding of our refund policy.
Exchange Policy
At Crafstones, customer satisfaction is our priority. If you receive a damaged items, please adhere to the following exchange policy:
- Damaged on Arrival: We will exchange items that are damaged upon arrival. Please inspect your order promptly upon receipt.
- Exchange Window: You must contact us within 1 day of receiving the damaged item to be eligible for an exchange.
- Contact Information: To initiate an exchange, please reach out to our customer service team with your order details and a description of the damage.
We are committed to ensuring you are satisfied with your purchase. Thank you for choosing Crafstones!